Contact Us

Thank you for visiting Zoreviai.

At Zoreviai, we believe that a convenient beauty and skincare shopping experience should be supported by clear communication and accessible customer service.

Whether you're exploring our skincare collections, looking for details about a beauty product, or seeking assistance with an existing purchase, our customer support team is available to help.

We can assist with product information, order updates, payment questions, shipment tracking, cancellations, returns, refunds, and other inquiries related to our online store.

For questions concerning an existing purchase, please provide your Order ID and the email address associated with your checkout.

This information helps us locate your transaction and address your inquiry more efficiently.

1. Customer Service and Email Support

Our primary customer support channel is email.

Customer Support Email:
service@zoreviai.com

Customer Service Hours:
Monday to Friday
9:00 AM – 6:00 PM Eastern Time (ET)

Estimated Response Time:
1–2 business days

We aim to respond to customer inquiries within the timeframe stated above.

To help us understand your request, please include a clear description of your question or concern.

Depending on the nature of your inquiry, useful details may include:

  • Your order number.

  • The product name or variation.

  • The email address used during checkout.

  • A description of the issue.

  • Supporting photographs when relevant.

Providing this information can help our team identify the appropriate next steps.

2. Telephone Customer Assistance

Customers may also contact us by telephone for general store inquiries or questions regarding existing purchases.

Customer Service Telephone:
027-87889379

Telephone Support Availability:
Monday to Friday
9:00 AM – 6:00 PM Eastern Time (ET)

Telephone assistance is generally available during the customer service hours listed above.

Please be aware that standard telephone provider charges may apply. Customers calling from outside China may also incur international calling fees.

If you cannot reach us by telephone, you may send your inquiry to service@zoreviai.com.

3. How Our Support Team Can Assist You

Our customer service team can provide guidance on various aspects of shopping with Zoreviai.

You are welcome to contact us regarding:

  • Beauty and Skincare Products: Questions about available products, features, ingredients, materials, and intended uses.

  • Product Instructions: Clarification of application methods, care recommendations, and applicable precautions.

  • Orders and Checkout: Order confirmations, product selections, quantities, and order status.

  • Payment Questions: General billing inquiries and payment-related concerns.

  • Shipping and Delivery: Delivery estimates, tracking information, delayed packages, and missing shipments.

  • Order Changes: Requests to adjust order information or cancel a purchase before fulfillment.

  • Returns: Return eligibility requirements, authorization procedures, and shipping instructions.

  • Refunds: Questions about approved refunds, processing timeframes, and payment returns.

  • Product Concerns: Assistance with products received damaged, defective, incomplete, or incorrect.

  • General Store Information: Other questions concerning our website, store policies, or customer services.

We aim to provide clear information and practical guidance based on the details of each inquiry.

4. Important Information About Product Returns

If you would like to return an item purchased from Zoreviai, please contact our customer support team before sending the product back.

Return requests must follow the eligibility requirements and procedures described in our Return & Refund Policy.

After reviewing your request, our team will provide the applicable return instructions and the authorized shipping destination.

Please do not send products back before receiving return authorization and the correct return address.

The facility responsible for processing returns may be different from our company's registered business address.

Following the instructions supplied by our team helps prevent unnecessary shipping delays and processing difficulties.

5. Our Store and Operating Company

Brand Name:
Zoreviai

Legal Company Name:
Hubei Tengxingyi Network Technology Co., Ltd.

Zoreviai is an online retailer specializing in beauty, skincare, personal care products, and related beauty accessories.

The store is operated by Hubei Tengxingyi Network Technology Co., Ltd., which is responsible for managing website operations, coordinating order processing and fulfillment, maintaining customer communications, and providing customer support.

We strive to make product information, shopping procedures, and store policies accessible so that customers can understand the purchasing process and obtain assistance when needed.

6. Registered Business Address

Hubei Tengxingyi Network Technology Co., Ltd.

Shop No. 49, Annex 2, Caihui Lane, Hongqi Garden, No. 678 Youyi Avenue, Heping Subdistrict, Hongshan District, Wuhan City, Hubei Province, China

This location serves as our registered business address.

Please note that our administrative business address is not necessarily the location designated for product returns.

Returned merchandise should be shipped only to the address specifically provided by our customer support team after return authorization.

Do not use the registered business address as a return destination unless our team expressly confirms that it is appropriate for your request.

7. Quick Contact Reference

Contact Information Details
Brand Zoreviai
Support Email service@zoreviai.com
Customer Service Phone 027-87889379
Service Days Monday – Friday
Customer Service Hours 9:00 AM – 6:00 PM Eastern Time (ET)
Estimated Email Response 1–2 business days