Shipping Policy

Effective Date: October 2026

Thank you for shopping at Zoreviai.

This Shipping Policy explains order processing, shipping methods, delivery estimates, shipping fees, tracking, and assistance with delayed or missing shipments.

Zoreviai is operated by Hubei Tengxingyi Network Technology Co., Ltd. This policy applies to beauty, skincare, personal care products, and related tools and accessories purchased through our website.

For shipping assistance, contact service@zoreviai.com with your order number and the email address used at checkout.

1. Order Processing and Preparation

Orders are generally processed within 1–3 business days after payment confirmation.

Processing includes reviewing order details, confirming product availability, preparing and packaging products, and arranging shipment.

Business days exclude weekends and public holidays. Processing time is separate from shipping transit time and applies to all shipping methods, including Express Delivery.

If a significant processing delay affects your order, we will contact you using the email address provided at checkout.

2. Estimated Delivery Times

The following estimated transit times apply to eligible orders delivered within the United States:

Please allow an additional 1–3 business days for order processing before shipment.

Transit time begins when the package is dispatched from the fulfillment facility. Express Delivery offers a shorter estimated transit period than Standard Shipping, but delivery estimates are not guaranteed arrival dates.

Actual delivery may be affected by the destination, carrier operations, customs clearance, holidays, weather, or other transportation disruptions.

If your order has not arrived within the estimated delivery period for your selected shipping method, email service@zoreviai.com for assistance.

For destinations outside the United States, please contact us before purchasing if shipping availability, fees, or delivery estimates are not clearly provided.

3. Shipping Methods and Fees

The following shipping rates apply to eligible United States orders. All amounts are in US dollars (USD).

Standard Shipping

Orders below $39.97 are subject to a $3.99 standard shipping fee. Estimated transit time is 7–15 business days after dispatch.

Free Standard Shipping

Eligible orders of $39.97 or more qualify for free standard shipping. Estimated transit time is 7–15 business days after dispatch.

Express Delivery

Express Delivery is available for $6.99 where offered at checkout, with an estimated transit time of 5–10 business days after dispatch.

Please allow an additional 1–3 business days for order processing. Selecting Express Delivery does not shorten the order processing period.

Free standard shipping eligibility does not waive the Express Delivery fee. Customers selecting Express Delivery will pay $6.99, including on orders of $39.97 or more.

Express Delivery estimates are not guaranteed arrival dates.

Please review the available shipping methods, estimated delivery times, and applicable charges before completing payment.

Shipping charges confirmed when an order is placed will not be changed retroactively.

4. Shipping Origins and Fulfillment Locations

Orders may be fulfilled through our suppliers, fulfillment facilities, or logistics partners.

The shipping origin may vary according to product availability and the delivery destination. Some orders involve international transportation.

Delivery to a United States address does not necessarily mean the order is dispatched from a United States warehouse.

Unless a specific origin is expressly stated on the product page or during checkout, we do not guarantee dispatch from a particular warehouse or country.

For information about a product’s shipping origin, contact service@zoreviai.com before purchasing.

5. Shipment Confirmation and Tracking

After dispatch, we will send shipment confirmation and available tracking information to the email address associated with your order.

This may include a tracking number, carrier name, and tracking link. Separately shipped packages may have individual tracking numbers.

Tracking updates may take several business days to appear after shipment.

If you have not received tracking information or need help understanding an update, contact service@zoreviai.com with your order number.

6. Delivery Delays

If the estimated delivery period has passed or tracking has not updated for an unusually long time, please contact our support team.

We will review the shipment records and coordinate with the carrier or fulfillment partner where necessary.

If a shipment is confirmed lost in transit, or delivery cannot be completed because of an issue caused by Zoreviai or its fulfillment partners, we will arrange an appropriate replacement or refund without additional charges.

For delivery problems caused by incorrect customer-provided details or failure to collect a package, Sections 8 and 9 explain the available assistance.

A carrier-related delay does not prevent customers from contacting us for help.

7. Missing Packages and Delivery Disputes

If tracking shows “Delivered” but you cannot locate your package, please check with household members, building reception, parcel collection areas, and any designated delivery location.

If the package remains missing, email service@zoreviai.com with your order number and a description of the issue.

We will review the available information and request a carrier investigation where appropriate.

A tracking status of “Delivered” will not automatically result in rejection of a missing-package claim.

If the investigation confirms a loss in transit or an error by Zoreviai or its fulfillment partners, we will provide an appropriate replacement or refund without additional charges.

8. Shipping Address Accuracy and Corrections

Please review your delivery details before completing your purchase, including:

• Recipient name.
• Street address and apartment or unit number.
• City, state, and ZIP or postal code.
• Contact information required for delivery.

If you discover an error, contact us immediately. We will make reasonable efforts to correct the address before fulfillment or dispatch.

Changes may no longer be possible once order preparation or shipping has begun.

If incorrect customer-provided details cause a delivery problem, we will review available recovery, redirection, or reshipment options. Any proposed additional charge will be explained for your approval before proceeding.

Address errors caused by Zoreviai or its fulfillment partners will be resolved without additional cost to the customer.

9. Failed Delivery and Returned Shipments

A carrier may return a package because of unsuccessful delivery attempts, an incomplete address, refusal of delivery, or failure to collect the shipment.

If this happens, contact service@zoreviai.com. We will review the circumstances and explain the available reshipment or refund options.

If additional shipping costs arise from incorrect customer-provided information or failure to collect the package, we will disclose the proposed charges before arranging reshipment.

If the delivery failure results from an error by Zoreviai or its fulfillment partners, we will resolve the issue without additional expense to the customer.

Any refund will be handled according to the circumstances and our Return & Refund Policy.

10. Customs and Import Charges

International shipments may be subject to customs clearance, import duties, taxes, or other charges imposed by the destination’s authorities.

Any import-related charges collected directly by Zoreviai will be disclosed before payment.

Charges not included in the checkout total may be collected separately by the relevant authorities or carrier. Please contact us before purchasing if you need clarification about potential import charges.

Customs clearance may extend delivery times. We will assist with available shipment information when a customs-related delay occurs.

11. Split Shipments

Products from the same order may be dispatched separately because of different inventory or fulfillment locations.

Separate packages may arrive on different dates and have individual tracking numbers.

We will not charge additional shipping fees solely because we choose to split an order into multiple shipments.

If your delivery appears incomplete, contact us with your order number so that we can check the remaining items.

12. Shipping-Related Refunds

Approved refunds for lost shipments or other qualifying delivery problems are issued to the original payment method.

Where no physical return is required, refunds are processed within 5–10 business days after approval.

Banks and payment providers may require additional time to display the refunded amount.

For products that have been received and need to be returned, please refer to our Return & Refund Policy for eligibility, return instructions, shipping responsibilities, and refund procedures.

Nothing in this policy limits consumer rights that cannot be excluded under applicable law.

13. Business Information and Customer Support

Brand Name:
Zoreviai

Legal Company Name:
Hubei Tengxingyi Network Technology Co., Ltd.

Registered Business Address:
Shop No. 49, Annex 2, Caihui Lane, Hongqi Garden, No. 678 Youyi Avenue, Heping Subdistrict, Hongshan District, Wuhan City, Hubei Province, China

Customer Support Email:
service@zoreviai.com

Customer Service Telephone:
027-87889379

Customer Service Hours:
Monday to Friday, 9:00 AM–6:00 PM Eastern Time (ET)

Estimated Email Response Time:
1–2 business days