FAQ

Welcome to Zoreviai!

We've put together answers to common questions about our beauty and skincare products, ordering, payments, shipping, returns, refunds, and customer support.

If you need additional assistance, contact service@zoreviai.com. For questions about an existing purchase, please include your order number.

About Zoreviai

What kind of products can I shop for at Zoreviai?

Zoreviai is an online beauty and skincare store offering facial care products, everyday skincare essentials, beauty tools, personal care items, and related accessories.

Our collections help customers explore products suited to their daily beauty and self-care routines. Browse our current collections and individual product listings to see the available assortment.

Who manages and operates the Zoreviai online store?

Zoreviai is operated by Hubei Tengxingyi Network Technology Co., Ltd.

The company manages the website's daily operations, customer order processing, fulfillment coordination, and customer service.

Our goal is to provide accessible product details, straightforward purchasing procedures, and helpful assistance throughout your shopping experience.

Beauty Product Information

Where can I learn more about a particular product?

Each product listing provides available information to help you make an informed purchasing decision. Depending on the product, this may include:

Product photographs and descriptions.
Sizes, specifications, and available variations.
Ingredient lists or material information.
Main features and intended uses.
Application or operating instructions.
Storage and care recommendations.

If you cannot find a particular detail, please contact our customer support team before placing your order.

Are there any recommendations for using and storing skincare products?

Always read the instructions and precautions accompanying each product before use.

Skincare formulas and beauty accessories should be used only as intended and according to their supplied directions. Where patch testing is recommended, follow the product-specific guidance before applying the product more broadly.

Follow any stated storage requirements concerning temperature, moisture, and sunlight.

If you have questions about application instructions, ingredients, or product care, please contact us for clarification.

Ordering and Checkout

How do I place an order on Zoreviai?

Browse our collections and open the product page.
Choose the available size, variation, or other options, if applicable.
Select your quantity and add the product to your cart.
Proceed to checkout and enter your shipping and payment information.
Review your items, delivery method, and final purchase total.
Complete payment to submit your order.

An order confirmation email will be sent to the email address provided during checkout.

I completed my purchase but haven't received a confirmation email. What should I do?

Check your inbox, spam, junk, and promotional email folders.

If you still cannot find the confirmation, contact service@zoreviai.com with the name and email address entered during checkout.

Our team will help review the purchase information. Please avoid placing a duplicate order until the status of your original transaction has been checked.

Can I make changes to an order after placing it?

Contact our customer service team as soon as possible if you need to change your purchase.

Depending on the fulfillment stage, we may be able to adjust product options, quantities, or other order details. We will make reasonable efforts to accommodate changes before order preparation begins.

Once preparation or dispatch has begun, changes may no longer be possible.

If your shipment is already on its way, you may be able to request an eligible return after delivery under our Return & Refund Policy.

Can I correct my delivery address after checkout?

You may request an address correction by contacting us as soon as you discover the error. Please provide your order number and complete corrected shipping address.

Our team will check whether the address can still be updated. Changes cannot be guaranteed once order preparation or shipping has begun.

If incorrect customer-provided information causes a delivery problem, we will explain the available solutions and obtain your approval for any proposed additional charges before proceeding.

Payments and Billing

Which payment methods can I use?

Available payment options are displayed during checkout.

Depending on the payment services supported for your order, these may include major credit cards, debit cards, and eligible digital payment methods.

Please review the options displayed at checkout before submitting payment.

What currency is used for shipping fees?

Shipping fees listed for United States orders in this FAQ and our Shipping Policy are stated in US dollars (USD).

Before confirming payment, review the currency and complete order total displayed at checkout.

Does Zoreviai keep my complete payment card information?

Payments are handled through third-party payment service providers.

When those providers collect and process payment credentials directly, Zoreviai does not intentionally store complete payment card numbers, card security codes, or full payment authentication information on its own systems.

Enter payment information only through the designated secure checkout process.

Shipping and Delivery

How long does it take to prepare my order?

Most orders are processed within 1–3 business days after payment confirmation.

Business days exclude weekends and public holidays. Processing time is separate from shipping transit time and applies to all shipping methods, including Express Delivery.

During periods of increased demand or unexpected inventory interruptions, preparation may take longer. If a significant processing delay affects your purchase, we will contact you with relevant information.

When should I expect my order to arrive in the United States?

The following estimated transit times apply to eligible United States orders:

Shipping Method	Estimated Transit Time
Standard Shipping	7–15 business days after dispatch
Free Standard Shipping	7–15 business days after dispatch
Express Delivery	5–10 business days after dispatch

Please allow an additional 1–3 business days for order processing before shipment.

Transit time begins when your package is dispatched from the fulfillment facility.

Actual arrival times may vary because of carrier operations, customs clearance, holidays, weather, or other transportation disruptions. Delivery estimates are not guaranteed arrival dates.

For destinations outside the United States, please contact us before purchasing if shipping availability, fees, or delivery estimates are not clearly provided.

What are your shipping fees?

The following shipping options apply to eligible United States orders:

Shipping Service	Shipping Fee	Order Subtotal
Standard Shipping	$3.99	$0.00–$39.96
Free Standard Shipping	$0.00	$39.97 or more
Express Delivery	$6.99	Where available at checkout

All amounts are in USD.

Free standard shipping eligibility does not waive the Express Delivery fee. Customers selecting Express Delivery will pay $6.99, including on orders of $39.97 or more.

Available shipping methods and applicable fees will be displayed at checkout before payment is completed.

How does Express Delivery differ from Standard Shipping?

Express Delivery has an estimated transit time of 5–10 business days after dispatch, compared with 7–15 business days for Standard Shipping and Free Standard Shipping.

Express Delivery costs $6.99 where available at checkout.

The additional 1–3 business days for order processing still applies. Selecting Express Delivery does not shorten the processing period.

Express Delivery offers a shorter estimated transit period, but it does not guarantee a specific arrival date. Customs clearance, carrier operations, weather, holidays, and other disruptions may affect delivery.

Where are Zoreviai orders shipped from?

Orders may be dispatched from facilities operated by our suppliers, logistics providers, or fulfillment partners.

The shipping location may depend on product availability, inventory arrangements, and the delivery destination. Some orders involve international transportation.

Delivery to a United States address does not necessarily mean the order is dispatched from a United States warehouse.

Unless a particular origin is specifically identified on the product page or during checkout, dispatch from a specific warehouse or country is not guaranteed.

If shipping origin is important to your purchasing decision, please contact us before ordering.

How can I track my package?

After dispatch, we will send shipment confirmation and available tracking information to the email address associated with your order.

Depending on the shipping provider, this may include:

A tracking number.
The carrier's name.
A tracking link.

The first tracking updates may take several business days to appear in the carrier's system.

If you have not received tracking information or need help understanding an update, contact us with your order number.

What happens if my order is delayed?

If your package has not arrived within the estimated delivery period for your selected shipping method, or tracking has not updated for an unusually long time, contact service@zoreviai.com with your order number.

We will review the shipment records and coordinate with the carrier or fulfillment partner where necessary.

If a shipment is confirmed lost in transit, or delivery cannot be completed because of an issue caused by Zoreviai or its fulfillment partners, we will arrange an appropriate replacement or refund without additional charges.

For delivery problems caused by incorrect customer-provided information or failure to collect a package, we will explain the available recovery, reshipment, or refund options and disclose any proposed additional charges before proceeding.

The tracking says my package was delivered, but I haven't received it. What should I do?

Check with household members, building reception, designated delivery locations, and parcel collection points.

If the package remains missing, email us your order number and a brief description of the situation.

We will review the available delivery information and request a carrier investigation where appropriate. A tracking status of “Delivered” will not automatically result in rejection of a missing-package claim.

If the investigation confirms a loss in transit or an error by Zoreviai or its fulfillment partners, we will provide an appropriate replacement or refund without additional cost.

Is it possible for one order to arrive in multiple packages?

Yes. Products may be dispatched separately because they are stored in different facilities or require different fulfillment arrangements.

Separate packages may have individual tracking numbers and arrive on different dates.

We do not charge additional shipping fees solely because we choose to split an order into multiple shipments.

If your delivery appears incomplete, contact us with your order number so we can check the remaining items.

Will I need to pay customs duties or import taxes?

International shipments may be subject to customs clearance, import duties, taxes, or other charges imposed by the destination's authorities.

Any import-related charges collected directly by Zoreviai will be disclosed before payment.

Charges not included in the checkout total may be collected separately by the relevant authorities or carrier.

If you have questions about potential import charges, please contact us before purchasing. Customs clearance may also extend delivery times.

Returns and Refunds

How much time do I have to request a return?

Zoreviai provides a 180-Day Return Guarantee for eligible products.

You may submit a return request within 180 calendar days after delivery. Eligibility depends on the conditions outlined in our Return & Refund Policy.

Please contact our customer support team for approval and return instructions before sending merchandise back.

Can I return a beauty or skincare product if I change my mind?

Eligible purchases may be returned within the 180-day period for a change of mind or personal preference.

For these returns, products should generally:

Remain unused and in their original condition.
Include the originally supplied accessories and components.
Include original packaging where available.

Products that have been used, altered, or damaged through improper handling may not qualify for a standard change-of-mind return.

These conditions do not automatically exclude claims involving defective, damaged, incorrect, or materially misrepresented products.

Please consult our Return & Refund Policy for complete eligibility requirements.

What details should I provide when requesting a return?

Send your request to service@zoreviai.com and include:

Your order number.
The name of the product concerned.
Your reason for requesting the return.
The purchaser's name and checkout email address.
Relevant photographs or videos where reasonably necessary to explain damage, a defect, or an incorrect item.

Our support team will review your request and provide further instructions.

Where should I send an approved return?

Do not send products back before receiving instructions from our customer service team.

After approval, we will provide the authorized return address and relevant instructions.

The return facility may differ from our registered business address. Use the registered business address for returns only when our team specifically confirms that it is the correct destination.

Following the supplied instructions helps prevent unnecessary shipping and processing delays.

Do customers need to pay for return shipping?

Responsibility depends on the reason for the return.

For eligible returns based on personal preference, a change of mind, or a customer ordering error, the customer generally pays return shipping. Original delivery charges are generally non-refundable for these returns unless otherwise agreed or required by applicable law.

For confirmed product damage, defects, incorrect items, missing components, or significant differences from the product description, Zoreviai will provide an appropriate solution without additional cost to the customer.

When a return is necessary to resolve such an issue, we will arrange or cover the applicable return shipping.

Please obtain instructions before purchasing return postage for which you expect reimbursement.

What should I do if I receive a damaged, defective, or incorrect item?

Include your order number, a description of the problem, and relevant photographs or videos where reasonably necessary.

Our team will review the information and explain the available solution, which may include a replacement, refund, shipment of missing components, or an authorized return.

The unused-condition requirements for change-of-mind returns will not automatically be applied to reject legitimate claims involving product defects or fulfillment mistakes.

How long does it take to receive a refund?

Approved refunds are issued to the original payment method.

When a return is required: Refunds are generally processed within 5–10 business days after we receive and inspect the returned product.
When no return is required: Refunds are issued within 5–10 business days after approval.

The second timeframe also applies to approved refunds for lost shipments or other qualifying delivery problems where no physical return is required.

Your bank, card issuer, or payment provider may require additional time to display the refunded amount.

For full details, please refer to our Return & Refund Policy.

Customer Support

How do I get in touch with Zoreviai?

Our customer service team can assist with product questions, orders, payments, delivery inquiries, return requests, and refunds.

Customer Support Email:
service@zoreviai.com

Customer Service Telephone:
027-87889379

Customer Service Hours:
Monday to Friday, 9:00 AM–6:00 PM Eastern Time (ET)

Estimated Response Time:
1–2 business days

For questions about an existing purchase, please include your order number.

FAQ