Terms of Purchase

Effective Date: October 2026

Welcome to Zoreviai.

These Terms of Purchase establish the conditions that apply when customers order beauty, skincare, and personal care products through our online store.

They explain how purchases are handled, including product selection, checkout, payment authorization, shipping arrangements, order modifications, cancellations, returns, and refunds.

By placing an order with Zoreviai, you agree to the purchasing conditions outlined here, together with our applicable Shipping Policy, Return & Refund Policy, Privacy Policy, and Terms of Service.

1. Store Ownership and Operations

Zoreviai is an online beauty and skincare retailer operated by Hubei Tengxingyi Network Technology Co., Ltd.

Our company is responsible for administering the online storefront, coordinating customer orders, arranging payment processing, managing fulfillment activities, and providing customer assistance.

Store Name: Zoreviai

Registered Company: Hubei Tengxingyi Network Technology Co., Ltd.

We aim to make the purchasing process straightforward by providing accessible product information, transparent checkout details, and clear customer service procedures.

2. Beauty and Skincare Product Information

Our product selection focuses on beauty essentials, facial skincare, personal care accessories, and products intended to support everyday beauty routines.

Individual product pages may display information such as:

• Product descriptions and reference photographs.
• Available sizes, quantities, and variations.
• Ingredient lists or material specifications.
• Intended functions and product characteristics.
• Recommended application methods and usage precautions.
• Storage or maintenance recommendations.
• Current selling prices and availability.

We make reasonable efforts to ensure that product details accurately represent the items offered for sale.

However, slight differences in color, texture, packaging appearance, or presentation may occur because of lighting conditions, screen calibration, manufacturing variations, or packaging updates.

Minor cosmetic differences do not automatically indicate a product defect.

Customers remain entitled to assistance when an item arrives damaged, contains a defect, is incorrect or incomplete, or differs materially from its advertised description.

We will seek your approval before providing any materially different replacement product.

3. Completing a Purchase

Customers must provide sufficient and accurate information to enable the processing and delivery of their purchases.

Required checkout information may include:

• Customer's full name.
• Complete delivery address.
• Valid email address.
• Contact telephone number, when necessary.
• Billing information.
• Payment information required by the selected payment provider.

Before finalizing an order, customers should review their shopping cart carefully.

Please verify the chosen products, product options, quantities, delivery method, shipping address, and total payable amount.

After checkout, customers who discover incorrect information should notify our customer support team without unnecessary delay.

Although we will make reasonable efforts to correct mistakes before fulfillment, changes may become unavailable once the order has entered preparation or shipment.

4. Order Acknowledgment and Verification

After an order is submitted, an acknowledgment email will normally be delivered to the email address entered during checkout.

This notification confirms that we have received the order details. It should not be interpreted as confirmation that the package has already been shipped.

Certain purchases may require additional verification before fulfillment can proceed. Examples include:

• Unexpected inventory shortages.
• Unsuccessful payment authorization.
• Incorrect or incomplete shipping details.
• Substantial product pricing errors.
• Transactions that raise reasonable security concerns.
• Technical interruptions affecting order processing.

If further action is required, our support team may contact the customer to clarify the situation and present available solutions.

Customers will not be charged a higher purchase amount or supplied with a materially different replacement without their consent.

Where an order or individual item must be cancelled after payment has been collected, the corresponding refund will be processed to the original payment method within 5–10 business days following confirmation of cancellation.

When an entire order is cancelled before dispatch, any shipping charge collected for that order will also be refunded.

5. Accepted Payments and Transaction Security

All purchases are subject to successful payment authorization before fulfillment begins.

Available payment options are displayed during checkout and may depend on the customer's location or the payment services currently supported by our store.

By submitting payment information, customers confirm that they are authorized to use the selected payment method.

Billing details must be entered correctly to avoid unnecessary transaction interruptions.

Payments may be managed through independent third-party payment processors.

When payment information is handled directly by these providers, Zoreviai does not intentionally store complete card numbers, card verification codes, or full payment authentication credentials within its own systems.

Customers should follow the security instructions provided by their respective payment institutions.

6. Product Pricing and Special Promotions

The amount payable for an order is presented at checkout before the purchase is finalized.

Depending on the transaction, the final amount may include:

• The selling price of selected products.
• Applicable delivery or shipping charges.
• Relevant taxes.
• Any additional fees clearly disclosed before payment.

All charges must be presented for review before the customer completes the transaction.

Prices may be adjusted periodically, and promotional campaigns may be introduced, modified, or discontinued for future purchases.

Such changes do not automatically affect the amount already confirmed for an existing order.

Promotional codes, limited-time discounts, and other special offers may have specific conditions regarding eligibility, expiration, or combination with other promotions.

Customers should review the relevant promotional details before using an offer.

If a substantial pricing discrepancy is discovered in connection with an existing order, we will contact the customer to explain the available options before proceeding.

7. Order Preparation and Delivery

Zoreviai provides shipping information through its separate Shipping Policy, which describes order processing, estimated transit periods, delivery charges, tracking procedures, and shipment-related assistance.

Order Processing Period

Most orders are prepared for shipment within 1–3 business days after successful payment confirmation.

Business days exclude weekends and public holidays.

This preparation period is separate from shipping transit time and applies to all shipping methods, including Express Delivery.

If a significant processing delay affects an order, we will contact the customer using the email address provided at checkout.

Estimated Delivery Times

The following estimated transit times apply to eligible purchases delivered within the United States:

Please allow an additional 1–3 business days for order processing before shipment.

Transit time begins when the package is dispatched from the fulfillment facility. Delivery estimates are not guaranteed arrival dates.

For destinations outside the United States, please contact us before purchasing if shipping availability, fees, or delivery estimates are not clearly provided.

Shipping Fees

The following delivery charges apply to eligible United States purchases. All prices are expressed in US dollars (USD).

Express Delivery

Express Delivery is available for $6.99 where offered at checkout, with an estimated transit time of 5–10 business days after dispatch.

Express Delivery offers a shorter estimated transit period than Standard Shipping. The additional 1–3 business days for order processing still applies, and selecting Express Delivery does not shorten this processing period.

Free standard shipping eligibility does not waive the Express Delivery fee. Customers selecting Express Delivery will pay $6.99, including on orders of $39.97 or more.

Express Delivery estimates are not guaranteed arrival dates. Please review the available delivery methods, estimated transit times, and applicable fees before completing payment.

Shipment Origins and Tracking

Orders may be prepared and dispatched from supplier facilities or logistics partners located in different regions.

Some purchases may therefore involve international transportation or cross-border delivery.

Delivery to a United States address does not necessarily indicate that the merchandise originates from a warehouse within the United States.

After dispatch, we will send shipment confirmation and available tracking information to the email address associated with the order. Tracking updates may take several business days to appear.

Delivery Interruptions

Estimated arrival dates can be influenced by circumstances such as:

• Carrier transportation schedules.
• Adverse weather conditions.
• Public holidays.
• Customs procedures.
• Unexpected logistics interruptions.

If the estimated delivery period has passed or tracking has not updated for an unusually long time, please contact service@zoreviai.com with your order number.

We will review the shipment records and coordinate with the carrier or fulfillment partner where necessary.

A carrier's tracking status showing “Delivered” does not automatically disqualify a customer from requesting an investigation into a missing package.

If a shipment is confirmed lost in transit, or delivery cannot be completed because of an issue caused by Zoreviai or its fulfillment partners, we will arrange an appropriate replacement or refund without additional charges.

For delivery problems caused by incorrect customer-provided information or failure to collect a package, we will explain the available solutions and disclose any proposed additional charges for approval before proceeding.

8. Modifying an Existing Order

Customers who wish to update an order should contact service@zoreviai.com as soon as possible.

Modification requests may involve:

• Updating an incorrect shipping address.
• Changing an available product variation.
• Adjusting quantities.
• Requesting cancellation before fulfillment.

We will review the request and determine whether the requested change can still be completed.

Once warehouse preparation, packaging, or shipping arrangements have begun, certain modifications may no longer be available.

If a proposed adjustment changes the order total or delivery fee, the revised amount will be communicated before the customer approves the change.

Customers whose orders cannot be modified or cancelled may still qualify for a return after delivery under our Return & Refund Policy.

9. Purchase Cancellation Requests

If you decide to cancel a purchase, please contact Zoreviai customer support promptly and include your order number.

We will evaluate the cancellation request based on the current fulfillment status.

Orders that have already entered processing or have been dispatched may not be eligible for immediate cancellation.

For approved cancellations, payments associated with the cancelled products will be returned to the original payment method within 5–10 business days after approval.

If the entire order is cancelled before shipment, the original shipping fee paid for that order will also be refunded.

Where only part of an order is cancelled, our team will explain the applicable refund amount and any adjustments to shipping fees.

If cancellation is no longer possible, customers may submit a qualifying return request after receiving the products.

Please be aware that banks and payment providers may require additional processing time before refunded funds appear in the customer's account.

10. Product Returns and Refund Eligibility

Zoreviai offers a 180-Day Return Guarantee for eligible purchases.

Return requests must be submitted within 180 calendar days from the date of delivery.

All returns are subject to the eligibility requirements and procedures provided in our Return & Refund Policy.

Returns Based on Personal Preference

Customers seeking to return products because of a change of mind or personal preference must satisfy the applicable return conditions, including the requirements concerning unused products, original condition, and included components.

For these types of returns, customers are generally responsible for return transportation expenses.

Original delivery charges are generally not refundable unless otherwise agreed or required by applicable law.

Damaged, Defective, or Incorrect Merchandise

Customers should contact our support team if an item is:

• Damaged upon arrival.
• Defective.
• Different from the product ordered.
• Missing components.
• Materially inconsistent with its advertised description.

Our support team will review the concern and provide an appropriate resolution without additional cost to the customer.

Where returning the affected product is necessary, we will arrange or cover the required return shipping expenses.

The unused-condition requirements for preference-based returns do not automatically exclude legitimate claims involving product defects or fulfillment mistakes.

Return Authorization

Customers should contact our support team and receive return instructions before mailing products back.

Our registered business address should not be used as a return destination unless specifically authorized by customer service.

Refund Processing Time

Approved refunds are normally handled according to the following schedule:

Refund payments are issued to the original payment method.

Business days exclude weekends and public holidays. Additional time may be necessary for the customer's bank or payment provider to complete the credit.

For detailed eligibility conditions, procedures, and exceptions, please consult our complete Return & Refund Policy.

11. Inventory Changes and Product Availability

Product availability may fluctuate because of customer demand, inventory adjustments, supplier circumstances, or fulfillment limitations.

Although we work to maintain accurate stock information, an item may occasionally become unavailable after an order has been placed.

If this happens, we will contact the customer to explain the situation.

Depending on the circumstances, possible solutions may include:

• Waiting until the selected product becomes available again.
• Choosing a suitable alternative with the customer's approval.
• Cancelling the unavailable product and requesting a refund.

Customers are never required to accept an alternative product that they have not approved.

Where cancellation is selected, the applicable refund will follow the processing timeframes established in Sections 4 and 9.

12. Skincare Application and Product Care

Customers should familiarize themselves with the relevant product information before applying or using any beauty, skincare, or personal care item purchased through Zoreviai.

Please review all available instructions, including ingredient declarations, recommended application methods, precautions, storage requirements, and product limitations.

Beauty and skincare products should be used only for their intended purposes.

Where patch testing is recommended in the product instructions, customers should follow that guidance before regular application.

Customers with questions about ingredients, product compatibility, intended use, or operating instructions are encouraged to contact our team before purchase or use.

These recommendations do not reduce or exclude customers' rights regarding defective goods, inaccurate product descriptions, or other protections available under applicable law.

13. Customer Information and Responsibilities

To support accurate order processing and timely delivery, customers are expected to provide correct information and take reasonable care when selecting and using purchased products.

Customers should:

• Read available product details before checkout.
• Confirm selected product variations and quantities.
• Supply accurate billing and shipping information.
• Make reasonable arrangements for package delivery.
• Observe product instructions and applicable safety precautions.
• Inform customer service promptly when an issue arises.

If a delivery problem results from incorrect address information supplied by the customer, our support team will explain the available solutions and disclose any applicable additional charges for approval before reshipment is arranged.

Where a fulfillment or delivery issue results from an error made by Zoreviai or its logistics partners, an appropriate solution will be provided without additional cost to the customer.

14. Billing Concerns and Payment Disputes

Customers who identify an unfamiliar, duplicate, or potentially incorrect transaction should contact our support team as soon as possible.

To investigate payment-related concerns, we may request reasonable information necessary to identify the relevant order and transaction.

Customers may also seek assistance directly from their bank, card issuer, or payment service provider.

Contacting Zoreviai does not remove or limit any dispute rights or payment protections available through those providers.

For security reasons, customers should never send full payment card numbers, card security codes, account passwords, or one-time authentication codes through email.

15. Website Content and Information Corrections

Despite reasonable efforts to maintain accurate information, occasional errors may occur in website content.

Such errors might concern product specifications, available inventory, advertised prices, promotional information, or other purchasing details.

If an important error is discovered in connection with an existing order, we will explain the situation and communicate the available options.

Depending on the circumstances, customers may be offered the opportunity to approve corrected purchase terms or cancel the affected items.

No customer will be required to accept a materially different product or an increased payment amount without consent.

Any payments associated with cancelled products will be refunded in accordance with the applicable timeframes stated in these Terms of Purchase.

Nothing contained in these terms is intended to exclude, restrict, or override consumer protections that cannot lawfully be waived.

16. Business Details and Customer Assistance

For inquiries involving product information, checkout, payment transactions, order updates, delivery concerns, cancellations, returns, refunds, or these Terms of Purchase, customers may contact our support team using the information below.

Brand Name:
Zoreviai

Legal Company Name:
Hubei Tengxingyi Network Technology Co., Ltd.

Registered Business Address:
Shop No. 49, Annex 2, Caihui Lane, Hongqi Garden, No. 678 Youyi Avenue, Heping Subdistrict, Hongshan District, Wuhan City, Hubei Province, China

Customer Support Email:
service@zoreviai.com

Customer Service Telephone:
027-87889379

Customer Service Hours:
Monday to Friday, 9:00 AM–6:00 PM Eastern Time (ET)

Expected Email Response Time:
1–2 business days