Terms of Service

Effective Date: October 2026

Welcome to Zoreviai.

These Terms of Service ("Terms") set out the rules and conditions governing your access to and use of the Zoreviai online store, including its website pages, product listings, digital content, shopping functions, and related services (collectively referred to as the "Website").

The Website operates under the Zoreviai brand and is managed by Hubei Tengxingyi Network Technology Co., Ltd. Our online store specializes in beauty and skincare products, personal care essentials, and associated beauty tools and accessories.

These Terms apply whenever you visit our Website, explore product information, interact with available features, communicate with our customer support team, or purchase merchandise.

Additional policies, including our Privacy Policy, Shipping Policy, Return & Refund Policy, and Terms of Purchase, also form part of the applicable conditions for relevant activities.

By continuing to access or use the Website, you acknowledge and agree to these Terms. If you disagree with any provision, please stop using the Website.

1. Accuracy of Customer Information

When interacting with Zoreviai or placing an order, you are expected to provide information that is correct, complete, and reasonably current.

Depending on the service or transaction involved, the information requested may include:

  • Your full name.

  • A valid email address and contact telephone number.

  • Billing and shipping addresses.

  • Information required to complete payment.

  • Additional details reasonably necessary to manage an order or respond to an inquiry.

Customers are responsible for reviewing submitted information and notifying our support team if corrections become necessary.

Inaccurate or incomplete details may affect payment authorization, order preparation, shipment delivery, or our ability to communicate important updates.

Except where applicable law provides otherwise, Zoreviai is not responsible for problems arising directly from incorrect information supplied by the customer.

2. Collection and Use of Personal Data

Protecting customer information is an important part of operating our online store.

Our separate Privacy Policy describes how personal information may be collected, used, maintained, and protected when customers interact with our Website.

Information may be provided or collected when you:

  • Visit or browse Website pages.

  • Complete a purchase.

  • Submit a customer service request.

  • Share a product review.

  • Use other available Website functions.

We encourage customers to review the Privacy Policy to better understand our information practices and how they relate to the use of Zoreviai services.

3. Website Materials and Permitted Activities

The Zoreviai Website may contain various forms of content, including skincare and beauty product descriptions, product images, graphics, trademarks, brand identifiers, videos, page designs, and technical elements.

These materials are owned by, licensed to, or otherwise lawfully used by Hubei Tengxingyi Network Technology Co., Ltd.

Subject to compliance with these Terms, customers receive a limited, revocable, non-exclusive, and non-transferable permission to access the Website for lawful personal shopping and informational purposes.

Without prior written authorization, users must not:

  • Copy, reproduce, republish, redistribute, or commercially exploit Website materials.

  • Recreate or imitate the Website's design or underlying structure.

  • Upload, transmit, or introduce viruses, malicious software, or disruptive code.

  • Use unauthorized automated programs, bots, or scraping technologies to extract Website information.

  • Attempt to access restricted systems, private customer information, or protected Website areas.

  • Interfere with Website functionality, hosting services, or connected networks.

  • Circumvent security measures, technical restrictions, or access controls.

Where reasonably necessary to protect our customers, services, or business operations, we may restrict access or take other appropriate protective measures.

4. Customer Reviews, Feedback, and Submissions

Certain Website features may allow customers to share reviews, photographs, recommendations, comments, suggestions, or other materials relating to products or shopping experiences.

Customers are responsible for ensuring that submitted content:

  • Complies with applicable laws and regulations.

  • Accurately represents factual claims.

  • Respects the privacy and legal rights of others.

  • Does not contain knowingly false or misleading statements.

  • Does not infringe copyrights, trademarks, or other intellectual property rights.

  • Does not include unlawful, abusive, or defamatory content.

Users must not impersonate another individual or falsely represent the origin of submitted material.

By voluntarily providing content through the Website, you grant Zoreviai a worldwide, non-exclusive, royalty-free license, where permitted by law, to use, reproduce, adapt, display, publish, and distribute the submitted material for legitimate business purposes.

Such purposes may include presenting customer feedback on our Website, providing customer communications, promoting products, and conducting marketing activities.

This license applies only to the extent permitted by applicable law.

5. Third-Party Websites and Service Providers

Our Website may integrate or provide access to services operated by independent third parties.

Examples may include:

  • Payment processing platforms.

  • Shipping and package tracking providers.

  • Customer service applications.

  • External informational websites.

  • Other technologies supporting online store operations.

These independent providers may maintain their own terms of service, privacy notices, and operating practices.

Zoreviai does not control the content, availability, internal systems, security procedures, or privacy practices of independently operated third-party services.

Customers are encouraged to read the relevant provider's terms before using external services, sharing personal information, or completing transactions through third-party platforms.

Any limitation of responsibility described in this section applies only where legally permissible.

6. Website Functionality and Product Descriptions

We make reasonable efforts to maintain an accessible Website and provide useful, up-to-date information about our beauty and skincare collections.

Nevertheless, to the extent permitted by applicable law, the Website and its associated services are provided on an "as is" and "as available" basis.

We cannot guarantee that access will always be uninterrupted or entirely free from errors, technical interruptions, delays, security incidents, or temporary service limitations.

Product Information

We aim to display accurate product descriptions and images so that customers can make informed purchasing decisions.

However, minor differences between online presentations and delivered products may occur because of:

  • Normal manufacturing variations.

  • Packaging design updates.

  • Product revisions.

  • Differences in photography or lighting.

  • Individual screen settings and color reproduction.

Customers should review the information provided on each product page, including listed ingredients, intended use, application directions, and relevant precautions.

Beauty and skincare products should be used according to their supplied instructions.

To the extent permitted by law, warranties or conditions not expressly stated in these Terms are disclaimed.

Nothing in this section removes mandatory consumer rights or releases Zoreviai from responsibilities that cannot legally be excluded.

7. Limitations of Responsibility and Liability

To the maximum extent allowed by applicable law, Zoreviai and Hubei Tengxingyi Network Technology Co., Ltd. will not be responsible for indirect, incidental, special, punitive, or consequential losses connected with circumstances such as:

  • Temporary Website interruptions or technical failures.

  • The purchase, handling, or use of products obtained through the Website.

  • Unauthorized access to, alteration of, or loss of information.

  • Problems involving independent payment processors, shipping companies, external networks, or third-party technology.

  • Events and circumstances outside our reasonable control.

These limitations operate only where enforceable under applicable law.

They do not exclude liabilities that cannot legally be excluded, nor do they reduce mandatory rights and remedies available to consumers.

Where legally enforceable, claims relating to the Website or products purchased through Zoreviai must be brought within one year after the claim arises, unless applicable law establishes a longer period.

8. Liability Arising From Improper Use

To the extent permitted by applicable law, customers agree to indemnify and hold harmless Hubei Tengxingyi Network Technology Co., Ltd. against reasonable claims, losses, liabilities, damages, costs, or expenses resulting from:

  • A breach of these Terms.

  • Unlawful or unauthorized activity involving the Website.

  • Infringement of another person's legal rights or intellectual property.

  • Misuse of Zoreviai products, Website functions, or related services.

This provision is not intended to eliminate or restrict consumer protections that cannot legally be waived.

9. Electronic Notices and Customer Communications

When customers purchase products or communicate with Zoreviai, certain information may be provided electronically.

Such communications may include:

  • Order acknowledgment and confirmation messages.

  • Payment-related notifications.

  • Shipping confirmation and tracking updates.

  • Responses to customer service requests.

  • Website service announcements.

  • Changes to published store policies.

Where permitted by applicable law, electronic messages may satisfy requirements for written communications or notices.

Customers are responsible for providing a valid email address and maintaining reasonable access to messages concerning their purchases or inquiries.

10. Intellectual Property Complaints

We respect intellectual property rights and encourage rights holders to report potentially unauthorized use of protected materials.

If you believe that content appearing on the Zoreviai Website infringes your copyright, trademark, or another legally protected right, please contact:

service@zoreviai.com

To help us review your complaint, please provide:

  • Your full name and relevant contact information.

  • Identification of the copyrighted work, trademark, or other protected material.

  • The location or description of the content you believe is infringing.

  • An explanation of the basis for your concern.

  • Your physical or electronic signature, where appropriate.

Our team may request additional information where reasonably necessary to investigate the reported issue.

11. Events Beyond Reasonable Control

Certain events may interfere with normal Website operations, product fulfillment, or delivery services even when reasonable precautions have been taken.

To the extent permitted by applicable law, Zoreviai is not responsible for delays or failures caused by circumstances outside its reasonable control.

Such circumstances may include:

  • Severe weather or natural disasters.

  • Public health emergencies.

  • Government actions or restrictions.

  • Labor disputes.

  • Transportation interruptions.

  • Carrier delays.

  • Supply chain disruptions.

  • Failures affecting internet services, telecommunications, or essential infrastructure.

If any such event significantly affects your order or access to our services, we will make reasonable efforts to provide relevant information and explain the available next steps.

Nothing in this section limits rights or remedies that must be provided under applicable law.

12. Product Ownership and Shipping Responsibilities

Ownership of purchased merchandise and responsibility for loss or damage during transportation will be determined by applicable law and the relevant shipping arrangements.

Factors that may affect these responsibilities include the shipping method, carrier arrangements, delivery status, and mandatory consumer protection requirements.

Nothing in these Terms is intended to transfer delivery-related risk to the customer earlier than applicable law permits.

If your order is delayed, damaged during transportation, or cannot be located, please contact our customer support team.

Further information about delivery assistance, replacement arrangements, returns, and refunds is available in our Shipping Policy and Return & Refund Policy.

13. Governing Rules and Dispute Resolution

These Terms and purchases made through the Zoreviai Website are governed by applicable laws, including mandatory consumer protection requirements relevant to the transaction.

Where legally permitted, disputes relating to the Website, these Terms, or purchases may be submitted to a court with appropriate jurisdiction.

This provision does not prevent customers from exercising mandatory legal protections or pursuing remedies that cannot lawfully be restricted.

14. Enforceability and Transfer of Rights

If any provision of these Terms is found invalid, unlawful, or unenforceable by a competent authority, the affected provision will be adjusted or removed only to the extent necessary.

The remaining terms will continue to operate as far as legally possible.

Where applicable law requires it, customers must obtain our prior written approval before transferring rights or obligations arising under these Terms.

Hubei Tengxingyi Network Technology Co., Ltd. may transfer its rights or obligations when permitted by law, provided that the transfer does not unlawfully reduce customers' existing rights.

15. Complete Agreement and Additional Store Policies

These Terms, together with relevant policies and notices incorporated by reference, establish the conditions governing the use of the Zoreviai Website and its associated services.

Related documents may include:

  • Privacy Policy.

  • Shipping Policy.

  • Return & Refund Policy.

  • Terms of Purchase.

  • Other applicable notices published on the Website.

To the extent permitted by law, these documents replace previous communications or agreements concerning the same subject matter.

Customers should review the relevant policies before completing purchases to understand the applicable conditions for payment, delivery, cancellation, returns, and refunds.

16. Registered Business Information and Contact Details

For questions about these Terms, Website functions, products, or an existing purchase, please contact Zoreviai using the information below.

Brand Name:
Zoreviai

Legal Company Name:
Hubei Tengxingyi Network Technology Co., Ltd.

Registered Business Address:
Shop No. 49, Annex 2, Caihui Lane, Hongqi Garden, No. 678 Youyi Avenue, Heping Subdistrict, Hongshan District, Wuhan City, Hubei Province, China

Customer Support Email:
service@zoreviai.com

Customer Service Telephone:
027-87889379