Privacy Policy
Effective Date: October 2026
Welcome to Zoreviai.
Your privacy matters to us. Zoreviai is an online beauty and skincare retailer operated by Hubei Tengxingyi Network Technology Co., Ltd.
This Privacy Policy explains the types of personal information we may receive, the reasons we use that information, how it may be disclosed to service providers, and the measures we take to protect it.
The policy applies when customers browse our website, purchase beauty and skincare products, use available shopping features, contact customer support, or otherwise interact with our online services.
We believe customers should have access to understandable information about how their personal data is handled throughout the shopping experience.
1. Personal Information We Collect
The information collected through Zoreviai depends on how you use our website and the services you request.
Information Provided by Customers
When placing an order, completing a form, making an inquiry, or communicating with our customer service team, you may provide information such as:
-
Full name.
-
Email address.
-
Contact telephone number.
-
Shipping and billing addresses.
-
Product selections and purchase history.
-
Beauty, skincare, and personal care items included in your orders.
-
Messages submitted to our customer support team.
-
Other information you voluntarily provide.
These details help us process purchases, coordinate delivery, communicate order updates, respond to customer inquiries, and handle return or refund requests.
Payment-Related Information
Payments made through our online store are processed using third-party payment service providers.
When a payment provider collects transaction credentials directly, Zoreviai does not intentionally retain complete card numbers, card security codes, or equivalent payment authentication information within its own systems.
The handling and security of payment information collected directly by these providers are subject to their respective privacy policies and security procedures.
Automatically Collected Website Information
When customers access or interact with our website, certain technical information may be recorded automatically.
Depending on the technologies used, this information may include:
-
Internet Protocol (IP) address.
-
Device type, browser, and operating system.
-
Pages viewed and website features accessed.
-
Referral sources or websites linking to our store.
-
Approximate geographic location derived from technical information.
-
Dates, times, and general patterns of website activity.
Information may be gathered through cookies, pixels, analytics technologies, server logs, and similar tools.
2. How We Use Customer Information
Zoreviai processes personal information for purposes related to operating our online store, completing transactions, improving website functions, and assisting customers.
Managing Purchases and Fulfillment
We may use customer information to:
-
Verify and process transactions.
-
Confirm product selections and orders.
-
Prepare beauty and skincare purchases for shipment.
-
Coordinate with logistics and fulfillment providers.
-
Send order confirmations and tracking notifications.
-
Review cancellation requests.
-
Manage eligible returns and approved refunds.
Providing Customer Support
Customer information enables our team to identify purchases, respond to product inquiries, investigate shipping concerns, review billing questions, and assist with after-sales requests.
Improving Website Performance
Technical and browsing information may help us evaluate how visitors interact with our website.
We may use this information to maintain store functionality, improve navigation, review product presentation, understand general shopping activity, and assess the performance of our online services.
Security and Fraud Prevention
Certain information may be used to confirm legitimate transactions, identify suspicious activity, investigate unauthorized behavior, and help protect customers and website operations.
Business Administration and Legal Requirements
Where appropriate, personal information may also be used to maintain necessary records, comply with applicable legal obligations, respond to lawful requests, enforce agreements, and protect legitimate legal rights.
3. Cookies and Similar Technologies
Our website may use cookies and related tracking technologies to support shopping functions and understand how visitors interact with our services.
Depending on their purpose, these technologies may help us:
-
Remember items added to a shopping cart.
-
Maintain checkout functionality.
-
Save certain website preferences.
-
Evaluate website traffic and performance.
-
Understand general browsing activity.
-
Support relevant analytics or marketing activities.
Some cookies are necessary for essential website operations, while others may be used for personalization, measurement, or advertising purposes.
Customers can generally manage or restrict cookies through their browser or device settings.
Please be aware that disabling certain cookies may affect shopping cart functions, checkout processes, saved preferences, or other website features.
Where applicable law requires additional consent or privacy choices, those requirements apply to the relevant technologies.
4. Sharing Information With Service Providers
Zoreviai does not sell customer personal information in exchange for direct monetary payment.
To operate our online store and provide requested services, we may share relevant information with independent companies that support our business activities.
Depending on the service involved, these companies may include:
-
Payment processing providers.
-
Shipping carriers and delivery companies.
-
Warehouse operators and fulfillment partners.
-
Website hosting and ecommerce service providers.
-
Customer service platforms.
-
Analytics and marketing service providers.
-
Fraud prevention and website security providers.
We generally limit the information disclosed to what is reasonably needed to perform the relevant service.
Personal information may also be disclosed where necessary to comply with legal obligations, respond to lawful government requests or legal proceedings, or protect our customers, business operations, and legal rights.
Certain forms of advertising-related information sharing may be subject to additional privacy requirements or opt-out rights under applicable law.
5. Information Required for Shipping and Delivery
When customers purchase physical beauty, skincare, or personal care products, certain order details must be shared with the companies involved in preparing and delivering those items.
Relevant information may include:
-
Recipient name.
-
Shipping address.
-
Contact telephone number.
-
Email address where necessary.
-
Purchased product information.
-
Order and shipment details.
Fulfillment and delivery providers use this information to prepare packages, arrange transportation, generate tracking information, and complete delivery.
Information is provided for the purposes associated with fulfilling the customer's purchase.
6. Measures Used to Protect Personal Data
We take reasonable administrative, technical, and organizational measures intended to reduce the risk of unauthorized access, misuse, alteration, disclosure, or loss of personal information.
Depending on the relevant system, protective measures may include SSL encryption or comparable technologies used to protect information transmitted through our website.
We also rely on appropriate operational practices and service-provider arrangements to support information security.
However, no internet-based transmission method or electronic storage system can guarantee complete security.
Customers are encouraged to protect their own devices, passwords, email accounts, payment credentials, and other sensitive information.
7. Retention and Disposal of Information
Personal information is retained for as long as reasonably necessary to fulfill the purposes described in this Privacy Policy.
The appropriate retention period may depend on factors such as:
-
Completing customer purchases.
-
Providing order-related assistance.
-
Managing returns and refunds.
-
Maintaining necessary business and transaction records.
-
Preventing fraudulent activity.
-
Meeting applicable legal or regulatory obligations.
When information is no longer required for these purposes, we may delete it, anonymize it, or dispose of it using appropriate procedures consistent with applicable requirements.
8. Privacy of Children
Zoreviai operates as a general online shopping website and is not specifically designed for children.
We do not knowingly collect personal information directly from children under the age of 13.
If we become aware that personal information has been collected from a child under 13 without appropriate authorization, we will take reasonable steps to delete the information or otherwise address the situation.
Parents or legal guardians who believe a child has provided personal information through our website may contact us at:
We will review the concern and take appropriate action.
9. Privacy Rights for California Residents
Where California privacy legislation applies to our processing activities, eligible California residents may have certain rights concerning their personal information.
Depending on the applicable legal requirements, these may include the right to:
-
Request information about categories of personal data collected, the sources of that data, the purposes for processing it, and categories of recipients.
-
Access certain personal information maintained about them.
-
Request correction of inaccurate personal information.
-
Request deletion of eligible information, subject to applicable exceptions.
-
Opt out of certain advertising-related sharing or other covered data practices where applicable.
To submit a privacy request, please email:
We may request information reasonably necessary to verify your identity and determine how to respond to your request.
The availability and scope of these rights depend on the applicable legal requirements and any relevant exceptions.
10. Privacy Rights for European Customers
Customers located in the European Economic Area or other jurisdictions with similar privacy protections may have additional rights regarding their personal information.
Depending on the applicable laws and circumstances, these rights may include:
-
Requesting access to personal information.
-
Requesting correction of inaccurate records.
-
Requesting deletion of eligible personal data.
-
Requesting restrictions on certain processing activities.
-
Requesting data portability where applicable.
-
Objecting to certain uses of personal information.
-
Withdrawing consent where consent serves as the legal basis for processing.
Requests concerning these rights may be submitted to:
We may take reasonable steps to verify the identity of the requesting individual before processing the request.
All requests will be reviewed in accordance with applicable privacy laws, relevant conditions, and lawful exceptions.
11. Marketing Emails and Promotional Communications
From time to time, Zoreviai may provide promotional communications featuring beauty and skincare products, new arrivals, product-related updates, special offers, and store announcements.
Marketing communications will be sent in accordance with applicable requirements.
Customers who no longer wish to receive promotional emails can follow the unsubscribe instructions provided in those messages.
Changes to marketing preferences will not prevent us from delivering necessary transactional communications, including:
-
Purchase confirmations.
-
Payment-related notices.
-
Shipping and tracking updates.
-
Return or refund information.
-
Responses to ongoing customer service requests.
These operational messages may still be necessary to complete purchases and provide requested assistance.
12. Links to External Websites and Services
Our online store may contain links to independent websites or use services operated by third-party providers.
Examples include external payment platforms, shipping and tracking services, analytics tools, and advertising technologies.
These providers may collect and process information according to their own privacy policies and operating practices.
Zoreviai does not control the independent privacy practices of external websites or services.
Customers are encouraged to review the relevant privacy notices before providing personal information directly to a third-party provider.
13. International Handling of Personal Information
Zoreviai operates through business and service-provider arrangements that may involve more than one country or region.
As a result, customer information may be transferred, stored, accessed, or processed outside the country where the customer resides.
Such activities may involve service providers supporting ecommerce operations, payments, customer assistance, or order fulfillment.
Where applicable law requires specific safeguards for international personal data transfers, we take reasonable steps to implement the relevant protections.
14. Revisions to This Privacy Policy
We may update this Privacy Policy periodically to reflect changes in our website, operational procedures, available services, technologies, information practices, or applicable legal requirements.
When revisions are made, the updated version will be published on this page with a revised effective date.
We encourage customers to review this page occasionally to remain informed about our current privacy practices.
15. Privacy Inquiries and Business Contact Information
If you have questions about this Privacy Policy, the handling of your personal information, or a privacy-related request, please contact us using the details below.
Brand Name:
Zoreviai
Legal Company Name:
Hubei Tengxingyi Network Technology Co., Ltd.
Registered Business Address:
Shop No. 49, Annex 2, Caihui Lane, Hongqi Garden, No. 678 Youyi Avenue, Heping Subdistrict, Hongshan District, Wuhan City, Hubei Province, China
Privacy and Customer Support Email:
service@zoreviai.com
Customer Service Telephone:
027-87889379